Reference

Privacy Policy for Your Account Data

We keep this page focused on how your data is handled when you open an account, verify a device, or ask support to change details.

Open an accountMobile and desktopDANA, OVO, GoPay, QRISDepends on local law

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What We Collect and Keep

joker888 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains what we collect when you create an account, confirm a device, contact us, or ask us to check a payment trail from DANA, OVO, GoPay, or QRIS. We use account details, device signals, chat logs, and transaction references to run login checks, answer

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requests, and block misuse. We do not need more than that to handle your privacy request. Where local law permits, we may keep records for dispute handling, fraud review, and account history, then remove or anonymise them when the retention period ends. If you open from
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Indonesia, the same policy applies; specific access or transfer rules still depend on local law. You can ask us to update details, review stored records, or close unused contact paths through support.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How to Reach Our Privacy Team

The fastest way to reach us is live chat, because privacy requests often need a quick account check before we can act.

HANDLING RULES

How We Handle Data Requests

We handle privacy work in small steps so you can see what happens to your data. Session cookies keep you signed in, while device and payment signals help us spot duplicate access…

Login data

We collect the email, phone number, and sign-in history you use to open the account and confirm it later. That lets us protect access, answer privacy questions, and compare requests against the record already on file.

Cookies

Cookies store session state, language choice, and basic fraud checks on your browser. On a shared phone, logging out clears the active session; on desktop, you can remove cookies through your browser settings at any time.

Account security

We may ask for a code or a matching detail before we discuss stored data or make a change. That check helps us keep the conversation with the right account holder and reduce unwanted access.

Retention

We keep records only as long as needed for support, dispute handling, and legal duties. When the retention period ends, we delete or anonymise what is no longer required, unless local law says otherwise.

Change requests

If your phone number, email, or preferred contact path changes, send the new details through support and we will update the record after verification. We keep the old thread only when we need it for audit context.

Escalation path

If a request needs more time, we move it to a privacy case and tell you which channel to use for follow-up. You can ask for a copy, correction, or deletion of your data through the same case.

Questions About Privacy Policy Rights

These questions cover the parts of privacy policy you are most likely to check before opening an account or sending a data request. We explain what we store, how long we keep it, when cookies help the login flow, and how we confirm your identity before we change records. If a request touches access from outside Indonesia, the answer depends on local law.

We keep the contact details you submit, the device and browser signals that help with sign-in checks, and the support messages tied to your account. We use that record to run the service and answer privacy requests.

Cookies keep your session active, remember language choice, and help us spot unusual access. On a phone, logging out ends the active session; on laptop browsers, you can remove or block cookies in settings.

Send the new email, phone number, or contact path through live chat, email, or the web form. We verify the account first, then update the record and confirm the change back to you.

We keep data only for the period needed for support, dispute handling, and legal duties. When that period ends, we delete or anonymise records that no longer have a service purpose.

When you use DANA, OVO, GoPay, QRIS, or bank transfer, we may pass only the details needed to confirm the transaction and match it to your account. We do not use that data for unrelated purposes.

Yes. Ask through support, and we will check the account first before sending a copy of the data we hold, where local law permits. We may redact third-party details that do not belong to you.

Access depends on local law, and we may limit parts of the service when the rules in your location require it. For privacy requests, we still use the same verification steps before we answer.

Privacy Policy for Your Account Data

How to Reach Our Privacy Team

How We Handle Data Requests

Login data

Cookies

Account security

Retention

Change requests

Escalation path

Questions About Privacy Policy Rights

01 What data do you collect when I open an account?

02 Why do you use cookies on my phone or laptop?

03 How do I ask for a correction to my details?

04 How long do you keep my records?

05 Do you share my data with payment partners?

06 Can I request a copy of my data?

07 Can I access my account from outside Indonesia?

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